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Archive for the ‘Beauty & Health’ Category

Beauty bloggers – a real life social network

Monday, October 31st, 2011
Our recent beauty blogger event

The social network has fallen a little out of fashion lately. If you ask anyone about Facebook, they either love it or loathe it, rarely anything in-between. Those who ‘dislike’ often cite the popular view among academics and thought leaders including Zadie Smith (Generation Why?), that the social network is actually causing us to become more anti-social. With constant comments or likes, expressing brief interest, there’s little reason to pick up the phone anymore. And when you know everything about everyone all the time, why make plans to meet in real life, when living in a virtual one is just so easy?

In contrast, blogs are more popular than ever. Interesting, because the most successful blogs – by nature – are similar to a Facebook profile. Honesty and openness are commonly regarded by social media experts as key to a blog’s success as much as content. Blogs with the largest followings are ones where you know most about the author, so you feel as though you can identify with them personally, as much as their subject matter. This is important because the followers you attract are total strangers and, once you have them, they are likely to remain loyal.

Focus PR clients Elegant Touch and Eylure recently held a joint blogger evening to showcase new products. This is now common and crucial PR practice because beauty bloggers are widely regarded as the new beauty editors; their unbiased views and opinions mean they are trusted more by the public. But what was so fascinating about the blogger evening to us was the sheer number who made it to the event, travelling from all over the UK and Scotland, and that they knew each other so well. The beauty blogger network is often described as a ‘community’ and the success of the evening certainly confirmed this, disregarding any theories of an anti-social, social network. The fact is, beauty bloggers are social because they have a desire to share information with openness to discussion. So you can be sure that if one praises your product, fellow bloggers and followers will take note. Which ultimately takes us back to the original intention of a social network that beauty bloggers use so well. They are simply women socialising with women who have a mutual passion for beauty. The ‘network’ part, purely a platform.  

Beauty blogger glossary of terms

More than just a community, there is also a language among beauty bloggers which can seem alien to the uninitiated.  Here’s our quick guide to the most commonly-used terms:

FOTD or ‘photo of the day’ – a beauty blogger will take a photo of themselves and list the makeup they are wearing so others can see how it looks.
Dupe – an exact or similar replica, usually a cheaper version of a more expensive brand.
Haul – a beauty shopping splurge, the bloggers reveal what they bought and talk about them.
HG ‘holy grail’ – a product that is perfect and an essential.  Not surprisingly, this is the highest accolade a beauty product can get in the blogosphere.
NW20, NC20 – these are MAC foundation shades, of which MAC does a huge range, and bloggers will compare any other shade of foundation to a MAC one.  

Why it pays to be a good listener

Tuesday, October 18th, 2011

Social media has revolutionised brands’ ability to engage with consumers in real time, but it’s frustrating to see many companies applying ‘old media’ techniques to a new media environment. Unlike advertising, it’s not about having the ability to broadcast the same message to many people, which a cursory look at Twitter and Facebook reveals to be the approach taken by many corporations. Where its greatest value lies is in being a listening device. 

Never before have brand owners been able to eavesdrop so effectively. By using some fairly simple online tools, you can hear the genuine, unfettered views of your consumers (and potential consumers) about your brand and your competitors. Unlike a focus group, social media lends itself to authentic conversations among friends which, while some of it might make uncomfortable reading, is priceless information for a switched-on, customer-focused brand owner. Used in the right way it can grow sales, drive innovation, build brand awareness, reduce customer service costs and improve your marketing effectiveness. 

We’ve been running the social media function for number one false lash brand Eylure for six months and already the client is reaping the benefits of monitoring and responding appropriately to online chat about the brand. We create and disseminate content in response to the most commonly-asked questions from consumers, including how to create key looks and tips for applying lashes properly. In our experience, such content is more likely to be shared by consumers, prompting further discussion about the brand and therefore creating a virtuous circle. As a result, positive mentions of the brand are growing month-on-month while negative comment has dwindled to almost nothing.  

Having established a highly effective and responsive listening process and gone some way to building an online community, we are now consulting consumers about some key developments for the brand. It’s encouraging to know that our engagement programme is already reaping returns, as we’re seeing a clear correlation between social media discussion of particular product lines and resulting sales spikes. 

So, before you set up your Twitter feed or Facebook page, open your ears.

Money can’t buy you love: reducing the risks and reaping the benefits of celebrity endorsement

Tuesday, October 18th, 2011

Diana Vickers is the first celebrity collaboration for Collection 2000

When it comes to celebrity tie-ups, there is an absolutely crucial checklist of criteria which must be met for it to work, irrespective of product category. Gary Lineker has certainly been a marketing dream for Walkers crisps whereas Glenn Hoddle for Shredded Wheat failed miserably. We have years of experience marrying brands with celebrities, and here we reveal our golden rules for a successful collaboration. 

Firstly, ensure that there is a genuine link between the celebrity and the product. Consumers need to believe, or at least suspend disbelief, that your chosen celebrity would engage with the brand, so it’s essential to research this fully. 

Secondly, the new ‘face’ of a brand needs to act like an ambassador both on and off campaign (being spotted drinking Coke while working for Pepsi Max wasn’t Britney’s finest moment). To make this work, so much of it comes down to the quality of your relationship with the celebrity and their team. Mutual trust, honesty and genuine brand affinity will maximise your chances of success. 

The more involved in the process the celebrity is, and the more they have invested emotionally in the tie-up, the better. Endorsements made purely for financial reasons, even with large sums of money at stake, can easily sound hollow. To paraphrase The Beatles, money can’t buy you love. 

It’s essential to make sure you have a watertight contract which meets the needs of all parties. After the negotiations are over and the ink has dried, the hard work starts. If anyone’s feeling hard done by as a result of the contractual terms, it’s going to make it nigh on impossible to work together effectively!

Look at how else you can extend the campaign beyond the obvious advertising, point of sale and PR touch-points. Social media can play a key role in this respect. If all goes well, new commercial opportunities to extend the partnership could emerge, benefiting all parties and embedding the relationship for the long-term. 

Collection 2000, long-standing Focus PR client and now fifth-largest high street cosmetics brand in the UK, had never worked with a celebrity until 2011 and its recently-signed partnership with Diana Vickers. Diana, girl-next-door-done-good, is a Northern lass just like Collection 2000 and has referenced the brand as the one she grew up with on many occasions. She is the girl that Collection 2000’s consumers would like to be: pretty, successful (but not in a scary way), approachable, aspirational. Diana loves makeup and experiments with her look, just as we encourage Collection 2000’s consumers to do. 

Diana is fronting an autumn/winter PR and point of sale campaign for Collection 2000, a brand that rarely advertises. The media has been very excited about the partnership (we’ve already secured two front covers and an abundance of features in target titles) and retailers have been hugely inspired by having Diana’s image across all their stores. The marketing team has made ambitious sales forecasts and, in the very early stages of the campaign, the signs are all good.