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Top tips for nurturing relationships with bloggers

Wednesday, October 12th, 2011

Lily Pickard on the panel (third from left)

Last week we attended the very first TLLWTL (This Little Lady Went to London) PR/Blogger Outreach Event at Vinopolis. Our creative director Lily Pickard was on the panel – formed of bloggers and PRs – to discuss the best ways to work together to get great results for both parties.  JJ from TLLWTL tells us she invited us to take part because ”[you] have always been one of the companies that have impressed me with your understanding of “our” world”.

Based on strong blogger relationships we’ve developed over the last few years, here are our top tips for a successful relationship:

Don’t blind date: treat a blogger relationship as you would a personal relationship – start with the dating, getting to know them, familiarise yourself with what they write about, what they’re interested in, what they will write about and what they won’t,  so you don’t end up on a blind date the first time you make contact

Square peg, round hole: once you find the right blogger, instead of trying to get the blogger to fit your brand/product on their blog, come up with creative ways to get the brand/product to fit in with the blogger’s style of content and interest, so work backwards

Do your own thing: like traditional journalists, bloggers want their own exclusive, they don’t want to see the same story/event repeated time and time again in the blogosphere.  How can you cut and dice one story several ways? Can you give them access to behind-the-scenes content, sneak peek at a new product, access to someone who is usually inaccessible…?

Hard day’s night: lots of bloggers also have full-time jobs so if you are holding an event or want them to interview someone during the day, they’re not always going to be able to make it.  Change the event to the evening and think about how you can help those who do blog full-time. Can you compensate their travel or any expenses incurred by what you’re asking them to do?

Commercially speaking: it’s not always all about blog posts; you can work with bloggers in other ways.  If it’s a style/design blog, get them involved in styling a shoot, an event or stand space.  Agree on the terms e.g. are you going to pay them, let them brand the space? What can you expect in return for the agreement? Draw up a contract or official agreement as you would do in the offline world

Be brave, be bold and educate: bloggers can write what they choose (and rightly so), which includes being absolutely honest if they don’t like something, and that doesn’t always go down well with clients and brands.  But the right blogger(s) can be crucial in reaching your target audience in impactful ways that really resonate, so educate clients and brands on why bloggers are being recommended and what the expected outcome is

Long-term relationship: following some or all of these tips could have you in a serious, long-term relationship with bloggers, making them true advocates for your brand

The social media and PR evaluation challenge

Thursday, September 22nd, 2011

Reading Charlotte McEleny’s latest piece on www.nma.co.uk (‘Until we stop measuring social media by Likes, spend will remain negligible’), it got me thinking about the similarities between the evaluation challenge facing social media and that age-old misnomer that ‘you can’t measure PR’.

McEleny references some research by Forrester:

“The research found that, while the majority of marketers will soon be investing in social media, the majority of those didn’t know how much budget to allocate or were allocating only a small proportion (nma.co.uk 19 September 2011). The issue highlighted by principal analyst at Forrester Nate Elliott was that brands do not have the tools or know how to translate social media success into a metric that budget holders are convinced by.”

So, it’s not that you can’t measure social media ROI, just that it’s not cheap or easy. Tools do exist and are being used by trailblazers like Dell and Cadbury, but the reality is that most companies are not making that investment. After 15 years in PR, I can confirm that there’s a similar attitude towards ‘proper’ evaluation in our discipline, leading to the misconception that PR can’t be measured.

It’s pretty straightforward to find out the reach of a PR campaign (measured by circulation or opportunities to see), and with a small investment and a bit more effort, it’s possible to look at key message delivery, tone, share of voice versus competitors and other useful insights. However, if you want to find out how many sales derived from a PR campaign, or measure any shifts in consumer perceptions or brand awareness, you usually have to do some proper campaign tracking, which doesn’t come cheap.

It seems to me that this all comes down to scale. When a client invests in an advertising campaign it’s an expensive exercise. Not surprisingly they need to know if it worked, so they almost invariably commit to campaign tracking, not least so they can prove to the board that it was worth the money. Because a PR campaign is almost always less expensive than advertising, maybe the imperative to measure just isn’t as urgent. So clients don’t commit to investing in independent evaluation and rely on a combination of spurious ‘PR value’ measures churned out by PR agencies and good old ‘gut feel’. Funnily enough, this isn’t a very convincing argument for a finance director.

A few years ago the PR industry started a campaign to persuade clients to invest 10% of their PR budget in evaluation, but sadly it was largely unsuccessful. We’re lucky enough to work with clients who take PR seriously and several of them do invest in evaluation. When independent research tells us that a PR campaign delivered 20 times the return on investment of an ad campaign that reached a similar number of people, or that a piece of our PR activity boosted brand affinity more effectively than a seven-figure TV and cinema ad campaign, it really gets the board’s attention.

As PR is fast working its way up the food chain the pressure is on for us all, clients and agencies alike, to get serious about evaluation. There are concerted moves afoot in the PR industry to develop better tools, but without a willingness among clients to invest in measurement as a matter of course, we’ll be no further on in the next 15 years.

Ranking online influencers

Wednesday, May 25th, 2011

An interesting blog on today’s Memeburn about the dangers of relying on tools like Klout and PeerIndex for identifying the most influential people online.  Having spent a good deal of time comparing various social media monitoring tools, both paid-for and freemium, I can concur that, in my opinion, there’s no substitute for a bit of human judgement (and let’s hope there never is, because if computers become more intelligent than us, we’re all doomed!).  Leaving a piece of software to crunch the numbers is all very well as far as it goes, but it just doesn’t go very far.  Insight comes from intelligent interpretation of the statistics, with a good pinch of context and a dash of common sense.  Thankfully we’re not about to be replaced by robots anytime soon.